Nationwide 3rd Party Service provider in need of: Claims Adjuster with Customer Service Experience.
Answer calls regarding claims from our Moving Company partners, investigate damage/claim and the causes, search for repair vendors to complete inspections & repairs. Provide support to the claims department and to perform other office tasks depending on the type of claim order being worked on.
Duties: Detailed interaction with Moving Company Claims Management personnel, in-field technicians and well as the customer/shipper that has experienced the actual claim damage. Set up and enters new claim orders into claims management system. Input and review notes/diaries in claims management system. Prepares, creates work orders to be sent to Vendors performing inspections/repairs. Answers and initiates telephone calls, sets up inspection appointments, and provide excellent customer service as required.
Experience: 1 year of clerical, 1 year of claims resolution, 2 years of customer service experience or equivalent combination of education and experience required. Experience in the moving/relocation industry VERY helpful. Must be able to work 8-5:00 PM, M-F and overtime as needed.
Skills & Knowledge: Excellent oral and written communication, above average PC skills, including Microsoft Office products Strong organizational skills. Ability to work in a team environment. Customer empathy skill set required. Ability to meet or exceed Performance Competencies.
Mental Skill Set: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; problem solving skills; and ability to meet deadlines.
Compensation hourly, based on experience.
Please, only candidates that meet the “Experience” required above apply.